How do you fix a garage door that won’t go up?

Posted Saturday, October 15th, 2022


Lifting the door manually is not recommended but it is possible. If you decide to open the door manually use extreme caution garage doors are heavy and they feel heavier without working springs. When possible have another person assist in lifting the door. We don’t recommend attempting to open the door alone unless it is absolutely necessary.

  1. Begin by unplugging the garage door opener and pulling the emergency release cord (ERC). 
  2. Lift the garage door straight up from the bottom at the center of the door
  3. You don’t have springs for support anymore, you’ll need to secure the door up with something. This is where a partner comes in handy. Have your partner secure clamps on each track under the door, the clamps should prevent the door from falling. You can also try setting ladders or 2x4s under the door.

Always be aware of your surroundings, watch your fingers, and make sure kids, pets, and anyone who isn’t helping is away from the garage. 

Need to open the door from the outside?

To lift the garage door open you need to disengage the door from the trolley by pulling the emergency release cord inside the garage. The easiest option is to get in through a man’s door, if you’re locked out of the house this can be a problem. Check the closed garage door, some garage doors have an emergency release at the top center of the door. You can disengage the release with a key. 

If you can’t access the garage by the door or emergency release, try a window or contact a professional immediately. 

The Residential Seattle Garage Door Team at Cressy Door and Fireplace is available Monday through Friday from 7 am to 4 pm. We are happy to assist you with your questions relating to sales, installation, maintenance, and repair of your home’s garage doors in the Seattle, Tacoma, Bellevue, Kent, Everett, and Renton areas. Please give us a call or fill out the form to the right, and one of our Residential Team members will respond promptly.

If you have a garage door emergency, give us a call 24x7x365 and we’ll send one of our certified Seattle home garage door repair technicians to assist you.

Kent (253) 887-9135   Shoreline (206) 632-0533

Serving the Puget Sound Community since 1952.